Uber rolls out B2B logistics and metro ticketing in Bengaluru via ONDC

Uber announced its entry into B2B logistics with the launch of Uber Direct in Bangalore, powered by the Open Network for Digital Commerce (ONDC). The company also rolled out metro ticketing on the Uber app in the city through ONDC.

Uber said the launches strengthen its efforts to expand multi-service offerings across India by building on digital public infrastructure to provide connected mobility and commerce solutions.

According to the company, Uber Direct differs from its consumer-facing delivery option, Uber Courier. While Uber Courier is booked directly by customers on the app, Uber Direct functions as a logistics engine for businesses. Orders are placed on a seller’s app or website, and Uber Direct fulfils the delivery without direct consumer interaction until the delivery partner arrives. The company said this makes Uber Direct a standardised, plug-and-play solution for enterprises seeking reliable and scalable delivery support.

Uber Direct has gone live in Bangalore on the ONDC network, with drivers fulfilling grocery deliveries for Zepto and KPN Farm Fresh. The company said it will expand the service to food delivery within weeks, handling orders for brands including KFC, Burger King, Taco Bell, and Rebel Foods.

Metro ticketing on Uber, also powered by ONDC, has seen growth in Delhi, Mumbai and Chennai. Uber said the Bangalore launch marks the next step in building transit as a part of its product ecosystem.

Uber said it plans further metro integrations and Uber Direct launches in 2026. Users in Bangalore can now buy QR-based metro tickets and access real-time information for the Bangalore Metro within the Uber app using UPI. Uber Direct is now operational, offering on-demand and scheduled delivery solutions for businesses through its driver network.