What's Happening?
Louise Tolan, Head of Stakeholder Communications at Manchester Airport, plays a vital role in managing communications for the airport's community of over 20,000 people. Her responsibilities include overseeing communications for airlines, ground handlers,
retailers, and emergency services, as well as leading the Manchester Airport Transformation Programme. Tolan emphasizes the importance of clear and creative communication tailored to diverse audiences, and the need for strong organizational skills to coordinate events and updates.
Why It's Important?
Effective communication is crucial in managing large and diverse communities like Manchester Airport. Tolan's role ensures that stakeholders are informed and engaged, which is essential for smooth operations and positive experiences for passengers and employees. The airport's transformation program, a significant investment, aims to enhance the passenger experience and operational efficiency. Tolan's work supports these goals by fostering a connected and informed community, which is vital for the airport's success and reputation.
