What is the story about?
What's Happening?
Infinitus and IBM Consulting have announced a partnership to integrate agentic AI into specialty pharmacy operations and other healthcare entities. This collaboration aims to streamline complex administrative and clinical processes, enabling faster patient therapy initiation and sustained treatment adherence. The implementation of agentic AI has already demonstrated success, with a leading specialty pharmacy experiencing significant reductions in task completion times, such as benefit verification and prior authorization follow-up, which now take hours instead of days. In the first half of 2025, Infinitus completed over 60,000 tasks for its partner, saving an average of 29 minutes per benefit verification call.
Why It's Important?
The partnership between Infinitus and IBM Consulting marks a pivotal development in healthcare technology, particularly in specialty pharmacy operations. By enhancing workflow efficiency and reducing administrative burdens, the integration of agentic AI can improve patient experiences and outcomes. This advancement is crucial for healthcare providers seeking to optimize resource allocation and improve service delivery. The collaboration also underscores the growing importance of AI in healthcare, potentially setting a precedent for future innovations in the industry.
What's Next?
As Infinitus and IBM Consulting continue to refine and expand their AI solutions, specialty pharmacies and healthcare entities are expected to adopt these technologies more widely. The focus will remain on ensuring quality, security, and compliance, which are critical in healthcare settings. The success of this partnership may encourage other healthcare providers to explore AI-driven solutions, potentially leading to broader industry transformations.
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