What's Happening?
Juliett Cattermole, currently the group people director for David Lloyd Clubs, shares her career journey from cabin crew to HR leadership. Starting at British Airways, Cattermole spent 17 years progressing through various roles, including training and
performance management. Her career path was unconventional, as she pursued a BA in business and leadership through an apprenticeship program, advocating for alternative education pathways. Cattermole's experience in HR spans major hospitality brands, including Mitchells and Butlers and Papa John's International, where she drove organizational change and international expansion. Her leadership at David Lloyd Clubs has earned the company recognition as a top employer and a leader in apprenticeship programs.
Why It's Important?
Cattermole's career trajectory highlights the value of non-traditional education and career paths, emphasizing the importance of apprenticeship programs in developing skilled professionals. Her success in HR leadership demonstrates the impact of diverse experiences and perspectives in driving organizational change and fostering inclusive workplaces. As companies increasingly prioritize diversity and inclusion, Cattermole's approach to HR offers valuable insights into creating environments where employees feel valued and supported. Her advocacy for alternative education pathways may inspire other organizations to invest in similar programs, broadening access to career development opportunities and enhancing workforce diversity.
What's Next?
Cattermole continues to lead David Lloyd Clubs, focusing on maintaining its status as a top employer and expanding its apprenticeship programs. Her plans include pursuing a non-executive role within the next five years, aiming to share her knowledge and experience with other organizations. As she studies for a counseling qualification, Cattermole remains committed to supporting and developing people, both professionally and personally. Her leadership may influence other HR professionals to explore innovative approaches to talent management and organizational development, contributing to the evolution of HR practices across industries.
Beyond the Headlines
Cattermole's journey underscores the importance of inclusion and diversity in the workplace, highlighting how varied experiences can enrich leadership and drive positive change. Her background in cabin crew provided unique skills in conflict resolution and cultural awareness, which have proven valuable in her HR roles. By sharing her story, Cattermole challenges traditional perceptions of career success, encouraging individuals to pursue paths that align with their strengths and interests. Her emphasis on empathy and vulnerability in leadership offers a model for creating supportive and inclusive work environments, fostering a culture of belonging and collaboration.
