What's Happening?
At the Human Resources Policy Institute Fall Summit, leaders from ServiceNow and Moderna shared insights on integrating HR and IT to drive AI transformation. Jacqui Canney from ServiceNow and Tracey Franklin
from Moderna discussed their experiences in aligning people, processes, and technology. Canney emphasized the importance of AI in HR, creating a self-reinforcing system to enhance people operations. Franklin highlighted the rapid scaling of Moderna during the pandemic and the establishment of a technology committee to enhance work processes. Both leaders stressed the need for strong governance and the evolving role of HR business partners in the AI-driven landscape.
Why It's Important?
The integration of HR and IT is crucial for organizations to effectively navigate the AI transformation. By aligning these functions, companies can enhance their operational efficiency and drive business growth. The experiences of ServiceNow and Moderna demonstrate the potential for HR to lead AI initiatives, ensuring that technology is leveraged to support human capital. This integration can result in improved governance, data integrity, and cultural alignment, which are essential for successful AI implementation. As AI continues to reshape industries, organizations that effectively integrate HR and IT will be better positioned to capitalize on new opportunities.
What's Next?
Organizations are encouraged to focus on building strong governance structures to support AI initiatives. This includes establishing control towers to oversee AI implementation and ensuring data integrity and security. HR leaders should anticipate changes in the HR business partner role, requiring greater technological fluency and new skills to interpret data. Companies should also prioritize cultural alignment, ensuring that AI agents reflect organizational values. As AI technology evolves, HR and IT integration will become increasingly important for driving business impact and supporting organizational growth.
Beyond the Headlines
The integration of HR and IT for AI transformation raises questions about the future of work and the role of technology in shaping organizational culture. As AI becomes more prevalent, companies must consider the ethical implications of its use, including data privacy and the potential for bias. The evolving role of HR business partners highlights the need for continuous learning and adaptation to new technologies. Organizations must balance the benefits of AI with the need to maintain human-centric values and practices, ensuring that technology enhances rather than detracts from the employee experience.
