What's Happening?
Amae Health, a psychiatry-led outpatient care provider, has been awarded the 2025 Best in Business award for Patient Engagement & Experience by Modern Healthcare. The award acknowledges organizations that drive innovation and excellence in the healthcare
sector. Amae Health is noted for its unique approach to treating severe mental illness (SMI) by integrating hospitality-driven service principles and advanced technology into its care model. The organization has achieved a 79% patient engagement rate, significantly higher than the national average, and boasts a high Member Net Promoter Score. Amae Health's model emphasizes dignity and respect, aiming to improve the overall patient experience and outcomes.
Why It's Important?
Amae Health's recognition highlights the growing importance of patient engagement and experience in healthcare, particularly for underserved populations such as those with severe mental illness. By combining hospitality principles with technology, Amae Health sets a precedent for innovative care models that prioritize patient dignity and engagement. This approach not only improves patient satisfaction but also enhances treatment outcomes, potentially influencing broader healthcare practices. The award underscores the need for healthcare providers to adopt patient-centered models that address both physical and mental health needs comprehensively.
What's Next?
Amae Health plans to continue enhancing its patient engagement strategies by releasing new patient-facing tools later this year. These tools aim to further personalize the care experience and improve continuity across the care journey. The organization's success may inspire other healthcare providers to adopt similar models, potentially leading to widespread changes in how mental health care is delivered. As Amae Health continues to innovate, it may also seek to expand its services and partnerships, further solidifying its role as a leader in patient-centered care for individuals with severe mental illness.
