Report Highlights Increased Demand for Workplace Counselling Amid Access Challenges

What's Happening?

A report by PAM Group reveals that demand for workplace mental health counselling has increased from 45% in 2021 to 57% in 2025, while access has declined. Only 22% of employees currently have access to counselling services, down from 25% in 2021. The report suggests that traditional Employee Assistance Programmes (EAPs) may not meet employees' needs, leading to decreased usage. Experts recommend a pay-as-you-use model and improved communication about the value and confidentiality of counselling services to enhance uptake.

Why It's Important?

The report highlights a growing need for effective mental health support in the workplace, as employees face increasing stress and mental health challenges. By addressing barriers to access and improving the delivery of counselling services, employers can support employee well-being and productivity. The findings underscore the importance of mental health as a critical component of workplace health strategies, with implications for employee retention and organizational success.

What's Next?

Employers may consider adopting new models for mental health support, such as pay-as-you-use services and peer-to-peer counselling, to better meet employee needs. Increased awareness and communication about the benefits and confidentiality of counselling services could improve uptake. As mental health becomes a priority in workplace health strategies, organizations may invest in innovative solutions to support employee well-being.

Beyond the Headlines

The report raises ethical considerations about the accessibility and effectiveness of mental health support in the workplace, emphasizing the need for transparent communication and employee engagement. It also highlights the potential for data-driven approaches to quantify the impact of mental health on organizational metrics.