Consumer Reports Debunks TikTok Claims of Refunds from Cash App and Zelle

What's Happening?

Consumer Reports has issued a warning against false claims circulating on TikTok that suggest users can receive refund checks from peer-to-peer payment platforms like Cash App and Zelle by filing complaints with the Consumer Financial Protection Bureau (CFPB). Social media influencers Daraine Delevante and Gilbert Graim Jr. have been promoting this misinformation, claiming that individuals can receive payouts even if they were not victims of scams. These influencers have amassed millions of views and are selling complaint templates and financial guides. The CFPB's reduced funding has led to decreased oversight, which these influencers are exploiting. Delevante argues that Cash App and Zelle are targeting him to distract from their own issues with online fraud.

Why It's Important?

The spread of misinformation regarding financial refunds can have significant implications for consumers, particularly those already facing financial difficulties. By promoting false claims, influencers may lead individuals to waste time and resources on futile efforts to recover funds. This situation highlights the need for increased oversight and regulation of financial advice on social media platforms. Additionally, it underscores the importance of consumer education to prevent exploitation by misleading information. The actions of these influencers could potentially erode trust in legitimate financial institutions and regulatory bodies.

What's Next?

Consumers who have purchased financial products or followed the advice of these influencers are encouraged to file complaints with the CFPB, the Federal Trade Commission (FTC), and their state attorney general. This could lead to further investigations into the activities of these influencers and potentially result in legal actions. Additionally, there may be calls for increased regulation of financial advice on social media platforms to protect consumers from similar scams in the future.