What's Happening?
The Australian Airports Association (AAA) has expressed support for the Federal Government's consultation on enhancing aviation consumer protections. The AAA is working with the government to develop aviation-specific disability standards and advocates for a practical framework that aligns with existing legal obligations. The association emphasizes the need for a balanced approach to address the root causes of passenger complaints, noting that airports receive few complaints about infrastructure and operations. The AAA is concerned about the inclusion of smaller, regional, and remote airports in the framework, as it could threaten their financial viability. The association's submission on primary legislation includes recommendations for including government agencies in performance monitoring and setting clear obligations for airlines regarding delays and cancellations.
Why It's Important?
The consultation on aviation consumer protections is significant as it aims to improve the passenger experience across Australia's aviation network. The AAA's involvement highlights the importance of a collaborative approach between airports and the government. The proposed framework could impact the financial stability of smaller airports, which are already operating under financial constraints. By advocating for a targeted approach, the AAA seeks to ensure that consumer protection measures do not inadvertently harm these airports. The inclusion of government agencies in performance monitoring could lead to more comprehensive oversight and accountability in the aviation sector.
What's Next?
The Federal Government's consultation process will continue, with the AAA and other stakeholders providing input on the proposed consumer protection framework. The government will need to consider the feedback from the AAA and other industry players to develop a balanced and effective framework. The outcome of this consultation could lead to changes in how consumer protections are implemented in the aviation industry, potentially affecting airlines, airports, and passengers. The AAA will likely continue to advocate for the interests of smaller airports and work towards a framework that supports their viability.
