What is the story about?
What's Happening?
Dan Tomlinson, the exchequer secretary to the Treasury, has announced plans for HM Revenue and Customs (HMRC) to become an agile department with modern IT infrastructure by 2030. Speaking at the annual HMRC conference, Tomlinson outlined new digital services and infrastructure upgrades, supported by a budget increase from £6 billion to £7 billion. The transformation aims to enhance customer service and increase revenue, with a focus on digital self-service and collaboration with stakeholders.
Why It's Important?
HMRC's digital transformation represents a significant shift towards modernizing the UK's tax system. By investing in technology and infrastructure, the department aims to improve efficiency and customer experience, potentially increasing compliance and revenue collection. The focus on digital services aligns with broader government initiatives to enhance public sector capabilities and support economic growth. The transformation could set a precedent for other government agencies seeking to leverage technology for improved service delivery.
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