What's Happening?
Telecommunications regulators in Chad and Zambia have identified significant quality of service (QoS) deficiencies in mobile communications. In Chad, the regulator ARCEP completed its 15th national audit, revealing that operators Moov Africa and Airtel
scored poorly, with issues such as faulty equipment and inadequate maintenance. The audit suggests that some sites are completely out of service. In Zambia, the regulator ZICTA expressed concerns over the persistent deterioration in electronic communication services, which threatens the country's digital transformation and economic competitiveness. ZICTA has issued directives for mobile network operators to invest in capacity and coverage improvements, especially in underserved areas.
Why It's Important?
The findings from Chad and Zambia highlight ongoing challenges in telecommunications infrastructure, which are critical for economic development and digital transformation. Poor service quality can hinder business operations, limit access to information, and affect daily life. The regulators' actions underscore the need for investment in infrastructure to ensure reliable communication services. This situation also reflects broader issues in many developing regions where telecommunications infrastructure struggles to meet growing demand. The potential penalties for non-compliance could incentivize operators to improve their services, benefiting consumers and supporting economic growth.
What's Next?
In Chad, the audit results may prompt operators to enhance their services, though potential fines or license suspensions could also be considered. In Zambia, ZICTA's directives require operators to make significant investments in infrastructure, with the threat of regulatory action for non-compliance. These steps aim to improve service quality and support the countries' digital agendas. The outcomes of these regulatory actions could serve as a precedent for other regions facing similar challenges.
