What's Happening?
India's Global Capability Centres (GCCs) are undergoing a significant transformation as they intensify AI adoption, with projections indicating a workforce increase to 3.46 million by 2030. This expansion is expected to add over a million jobs, according
to a report by NLB Services. The report highlights the shift towards AI-native operations, with emerging roles such as Cybersecurity and AI Governance Architects. The study also notes the growing importance of tier II and III cities, which are projected to employ 39% of the GCC workforce by 2030. This geographic shift is driven by benefits like lower attrition and talent costs, marking a new era of digital innovation and leadership in non-metro hubs.
Why It's Important?
The adoption of AI by India's GCCs represents a pivotal moment in the country's digital transformation journey. By embracing AI, these centers are not only creating new job opportunities but also positioning India as a leader in digital innovation. The focus on tier II and III cities highlights a strategic move to leverage untapped talent pools, potentially reducing costs and increasing efficiency. This shift could have significant implications for India's economy, as it may lead to increased competitiveness and attract more global investments in the tech sector.
