What's Happening?
At the Human Resources Policy Institute Fall Summit, leaders from ServiceNow and Moderna emphasized the importance of integrating HR and IT to drive organizational impact. Jacqui Canney from ServiceNow and Tracey
Franklin from Moderna shared their experiences in navigating AI transformations within their companies. Canney highlighted the role of AI in HR, creating a self-reinforcing system that doubled the effectiveness of people operations. Franklin discussed the rapid scaling of Moderna during the pandemic and the establishment of a technology committee to enhance work processes. Both leaders stressed the need for strong governance and cultural alignment in implementing AI-driven changes.
Why It's Important?
The integration of HR and IT is crucial for organizations looking to leverage AI for business growth. By aligning these functions, companies can enhance efficiency, improve governance, and foster a culture of innovation. ServiceNow and Moderna's experiences demonstrate the potential for HR to lead AI-driven transformations, impacting workforce management and operational strategies. This approach can help organizations navigate technological changes while maintaining cultural integrity, ultimately driving business success and employee engagement.
What's Next?
Organizations may increasingly adopt similar integration strategies, focusing on AI governance and cultural alignment. HR leaders are encouraged to take ownership of AI agendas, ensuring that technological advancements align with organizational goals. As AI continues to evolve, HR roles may shift towards greater technological fluency, requiring new skills in data interpretation and strategy development. Companies will need to balance efficiency with human connection, fostering environments where innovation thrives without compromising employee well-being.
Beyond the Headlines
The integration of HR and IT raises ethical considerations around data privacy and security. As AI tools become more prevalent, organizations must ensure responsible usage and compliance. Additionally, the cultural impact of AI-driven changes requires careful management to avoid detachment and maintain employee engagement. The evolving role of HR in technology adoption highlights the need for continuous learning and adaptation, positioning HR as a strategic partner in driving organizational change.
