What's Happening?
UNICEF is recruiting a Programme Manager (ICT Services), P-4, for a temporary position of 364 days, based in the Supply Division in Copenhagen, Denmark. This role, with job number #00139100, has a closing date of November 20, 2026. The Programme Manager will
report to the Center Chief as the acting Digital Leadership Cell (DLC) Lead within the Operational Analysis and Technology Centre (OATC). The OATC provides ICT services to support UNICEF's global supply chain operations, encompassing systems analysis, business process analysis, material master data administration, specialized SAP customization, and infrastructure and customer support services. The selected individual will lead a team responsible for managing all aspects of digital product delivery throughout its lifecycle, ensuring continuous fit for purpose, alignment with organizational priorities, and technical feasibility. This involves partnering with stakeholders to understand core business needs and influence product development directions.
Why It's Important?
This position is critical for enhancing the efficiency and effectiveness of UNICEF's global supply chain, which is vital for delivering life-saving supplies and services to children in over 190 countries and territories. By optimizing ICT services, the Programme Manager will contribute to streamlining operations, improving data management, and ensuring that UNICEF can respond more rapidly and effectively to humanitarian crises and developmental needs. The focus on digital product delivery and alignment with organizational priorities underscores the increasing reliance on technology to achieve UNICEF's mission of saving children's lives and defending their rights. This role directly impacts UNICEF's ability to fulfill its mandate, particularly in complex and fragile settings where efficient supply chain management is paramount.
What's Next?
The Programme Manager will lead a product team comprising Business Analysts, Technical Leads, and Development teams, providing guidance and fostering a spirit of continuous learning. Key responsibilities include defining and owning the product vision and roadmap, collaborating with the DLC Lead and other program managers to align different products, and acting as a Project Manager for product development and delivery. The role also involves coordinating with stakeholders and the DLC Leadership to ensure requirements and process designs span wider value delivery processes. The successful candidate will negotiate with business functions to realize tangible benefits from business process changes and analyze needs to optimize the use of UNICEF business systems. This will ensure that UNICEF's digital infrastructure remains robust and responsive to its evolving operational demands.
Beyond the Headlines
The recruitment of a Programme Manager for ICT Services highlights the growing importance of digital transformation within humanitarian organizations. Beyond the technical aspects, this role signifies a strategic investment in leveraging technology to improve operational resilience and impact. The emphasis on continuous development and collaboration within the team reflects a modern approach to project management, recognizing that effective technological solutions require both technical expertise and strong interpersonal skills. This move towards advanced ICT management is not just about efficiency; it's about ensuring that UNICEF can adapt to future challenges and continue to innovate in its mission to protect and serve children globally, demonstrating a forward-thinking approach to humanitarian aid.
