What's Happening?
The National Association of State Chief Information Officers (NASCIO) has released new guidance on digital accessibility, emphasizing the need for a comprehensive approach to compliance. The report, authored by Max Heintz, a supervising attorney for the New
York State Office of Information Technology Services, highlights the importance of robust accessibility processes to meet federal standards. With over 5,000 digital accessibility lawsuits filed in 2025, the report underscores the legal risks associated with non-compliance. It also stresses the need for governments to ensure that third-party vendors adhere to accessibility standards, as the responsibility extends beyond in-house content.
Why It's Important?
Digital accessibility is a critical issue as governments increasingly rely on digital platforms to deliver services. The rising number of lawsuits indicates growing awareness and demand for accessible digital services. For state and local governments, ensuring compliance with federal standards is not only a legal obligation but also a matter of equity and inclusion. The report's emphasis on vendor management highlights the complexities of ensuring accessibility across all digital content and services. As governments face potential litigation, the need for proactive and comprehensive accessibility programs becomes more urgent.
What's Next?
Governments are expected to enhance their digital accessibility programs in response to the report's findings. This may involve revising contracts with vendors to ensure compliance with accessibility standards and investing in training and resources to build internal capacity. The report also suggests that governments should prepare for potential litigation by documenting their accessibility efforts and engaging with affected communities. As the compliance deadlines approach, governments will need to balance the demands of accessibility with other priorities, potentially leading to policy changes and increased collaboration with stakeholders.
