Long Beach Implements New Self-Checkout Lane Rules to Combat Retail Theft

What's Happening?

The Long Beach City Council has enacted a pioneering ordinance aimed at reducing retail theft by imposing new regulations on self-checkout lanes in large drug and food retail stores. The 'Safe Stores Are Staffed Stores' ordinance, effective since September, mandates a staffing ratio of one employee for every three self-checkout kiosks. Additionally, it restricts the use of self-checkouts to 15 items or less and prohibits the purchase of locked items or those requiring customer ID through these lanes. The ordinance also requires that a staffed checkout lane be open before any self-checkout stations are operational. This measure is a response to surveys indicating that self-checkout systems account for 20% to 25% of retail theft losses.

Why It's Important?

The ordinance is significant as it addresses the growing concern of retail theft, which costs retailers billions annually. By increasing staffing at self-checkout lanes, the measure aims to enhance public safety and reduce theft opportunities. However, the ordinance has faced opposition from the Long Beach Area Chamber of Commerce and the California Grocers Association, who argue that it could lead to higher grocery prices and inconvenience for shoppers. They also contend that adding employees to self-checkout areas may not effectively deter theft, as employees are often discouraged from intervening in theft situations. The ordinance's impact on retail operations and consumer prices will be closely watched by stakeholders.

What's Next?

The ordinance's success in Long Beach could influence other cities to adopt similar measures. Derek Smith, political director for UFCW local 324, expressed optimism about the ordinance's potential to achieve its goals and hopes for its expansion to other municipalities. Meanwhile, the California Grocers Association and the Chamber of Commerce may continue to advocate for adjustments to the ordinance, such as implementation delays, to mitigate potential negative impacts on businesses and consumers.