What's Happening?
A recent report by PAM Group highlights a significant rise in employee demand for workplace mental health counselling, increasing from 45% in 2021 to 57% in 2025. Despite this growing demand, access to these services has decreased, with only 22% of employees currently having access, down from 25% in 2021. The report also notes a decline in the actual use of counselling services, with only 11% of employees utilizing them in the past year compared to 14% in 2023. Experts suggest that concerns about confidentiality and perceptions of therapy as a sign of weakness may deter employees from seeking help. Grace Mansah-Owusu from Oxford HR emphasizes the need for employers to communicate the value of these services openly. Lou Campbell from Wellbeing Partners advocates for a pay-as-you-use model to make mental health support more approachable and effective.
Why It's Important?
The findings underscore a critical gap between the demand for mental health support and the availability of services in the workplace. This gap could have significant implications for employee wellbeing and productivity. As mental health issues continue to rise, organizations may face increased absenteeism and reduced productivity if they fail to address these needs adequately. The report suggests that companies that invest in mental health support can see substantial benefits, including reduced sick leave and higher productivity. By quantifying the impact of mental health on business metrics, employers can make a compelling case for investing in employee emotional health, potentially leading to a healthier and more productive workforce.
What's Next?
Employers are encouraged to reassess their mental health support strategies, considering more flexible and accessible models like pay-as-you-use. This approach could help bridge the gap between demand and access, ensuring that employees receive the support they need before reaching a crisis point. Additionally, organizations may need to focus on destigmatizing mental health support and ensuring confidentiality to encourage more employees to utilize these services. As awareness grows, companies might explore integrating preventative measures, such as one-off counselling sessions and peer-to-peer support, to reduce the need for more intensive interventions later.
Beyond the Headlines
The report highlights a broader cultural challenge in addressing mental health in the workplace. The stigma associated with seeking mental health support can prevent employees from accessing necessary services, potentially exacerbating issues. This cultural barrier requires a shift in organizational attitudes towards mental health, promoting it as a vital component of overall employee wellbeing rather than a sign of weakness. Long-term, this shift could lead to more inclusive and supportive workplace environments, fostering a culture where mental health is prioritized alongside physical health.
