What's Happening?
A round table meeting organized by GCC School and KC GlobEd focused on the impact of Artificial Intelligence (AI) on Global Capability Centres (GCCs) and the future workforce. Held at Welcome hotel by ITC Hotels, Delhi-Gurugram Highway, the event brought
together senior leaders from various organizations to discuss how AI is transforming workforce models and talent strategies. Key topics included emerging talent needs, AI-driven role changes, and the evolving partnership between industry and academia. The session highlighted the shift from support centers to innovation hubs within GCCs, emphasizing the importance of AI literacy and competency-based frameworks.
Why It's Important?
The integration of AI into GCCs is reshaping roles, productivity, and decision-making processes, making it essential for organizations to adapt their workforce strategies. The discussions underscored the need for a people-focused, ethical, and skill-based approach to AI implementation. By aligning skilling, certification, and industry standards with future job roles, GCCs can enhance their competitiveness and innovation capabilities. This transformation is crucial for maintaining a skilled workforce that can effectively collaborate with AI systems, ultimately positioning GCCs as key players in the global economy.
What's Next?
A White Paper capturing the recommendations from the round table discussions will be developed, targeting industry leaders, policymakers, and academia stakeholders. This document aims to guide the strategic implementation of AI in GCCs, focusing on continuous upskilling and the development of AI-enabled finance tools. The collaboration between industry and academia will be vital in creating talent strategies that are future-ready and aligned with technological advancements. The dissemination of the White Paper through media and knowledge platforms will further promote these insights and encourage broader adoption of AI-driven workforce models.
