What's Happening?
The Australian Travel Industry Association (ATIA) has successfully lobbied to exclude travel agents from the Federal Government's proposed Aviation Ombudsman scheme. This decision spares travel agents from incurring an estimated $40 to $100 million in additional regulatory and compliance costs. The ATIA has been actively advocating for this outcome since September 2023, engaging in multiple submissions, Senate inquiries, and discussions with government officials. The association's Accredited framework, which already offers free mediation services for consumers, was a key factor in the decision. ATIA CEO Dean Long emphasized the importance of a united industry voice in achieving this result, which allows agents to avoid unnecessary financial burdens.
Why It's Important?
This development is significant for the travel industry as it prevents substantial financial strain on travel agents, allowing them to allocate resources more effectively within their businesses. By avoiding these additional costs, agents can maintain competitive pricing and service quality, benefiting consumers who book through them. The decision underscores the influence of industry associations in shaping policy outcomes that directly impact their members. It also highlights the importance of collective advocacy in protecting industry interests against potentially burdensome regulations. The outcome is a testament to the ATIA's role in defending the economic viability of its members.
What's Next?
The ATIA plans to continue its engagement in the next phase of consultation to ensure that the exclusion of travel agents from the Aviation Ombudsman scheme is formally enshrined in law. This ongoing involvement will be crucial in safeguarding the interests of travel agents and ensuring that the decision is upheld in future regulatory frameworks. The association is also encouraging non-member agents to join, emphasizing the benefits of being part of a collective that can effectively advocate for industry-wide interests.
