What's Happening?
Angeline Tan, Senior Vice President of SingHaiyi Hospitality and Momentus Hospitality, shares her insights on leadership in the hospitality industry. With over three decades of experience, Tan emphasizes a people-centric approach, balancing empathy with accountability. Momentus Hospitality, founded in 2022, focuses on creating memorable guest experiences and nurturing talent. Tan discusses the importance of open communication, inclusivity, and cultural appreciation in building a strong workplace culture. She highlights the role of structured programs for talent development and partnerships with organizations like SG Enable to promote inclusive hiring.
Why It's Important?
Tan's approach to leadership reflects a shift towards more empathetic and inclusive management styles in the hospitality industry. By prioritizing employee well-being and open communication, Momentus Hospitality aims to foster a supportive work environment that enhances employee satisfaction and retention. This approach can lead to improved service quality and customer experiences, positioning the company as a leader in the industry. The emphasis on inclusivity and cultural appreciation also aligns with broader societal trends towards diversity and equity, potentially influencing industry standards and practices.
