What's Happening?
First Actuarial has appointed Rob Hurst and Claire Fuller as co-heads of administration, signaling a shift towards a new era of digital scheme administration. Hurst brings 27 years of experience in pensions administration, having worked at Capita, Kerr
and Company, and Aon before joining First Actuarial as a process manager. Fuller, with a background in systems and data analysis, has been with First Actuarial since 2013, previously serving as head of pensions administration systems. Their combined expertise aims to enhance member experience and leverage technology for positive change.
Why It's Important?
The appointment of Hurst and Fuller is crucial as First Actuarial navigates the evolving landscape of pensions administration, where digital transformation is increasingly important. Their leadership is expected to improve data quality and process efficiency, aligning with regulatory standards and industry initiatives like pensions dashboards. This transition could set a precedent for other firms in the sector, emphasizing the importance of integrating technology with robust administrative processes. The move also highlights the growing focus on member-centric services in the pensions industry.
What's Next?
Hurst and Fuller will continue to be actively involved in the Pensions Administration Standards Association (PASA), contributing to the development of industry standards for process and data quality. Their leadership will likely drive further innovations in digital scheme administration, potentially influencing broader industry practices. First Actuarial may also explore new technologies and partnerships to enhance their administrative capabilities, ensuring they remain competitive in the market. Stakeholders, including clients and regulatory bodies, will be watching closely to assess the impact of these changes.
