What is the story about?
What's Happening?
DXC Technology has announced the launch of Assure Smart Apps, a suite of AI-powered applications designed to modernize operations within the insurance industry. These applications aim to enhance decision-making and drive growth by integrating intelligent automation and modular innovation. The Assure Smart Apps are built to work seamlessly with existing systems, leveraging cloud capabilities powered by Amazon Web Services and APIs from the DXC Assure Platform. The suite offers features such as self-service capabilities, AI-driven customer support, and AI-enabled dashboards to improve performance and reduce complexity. DXC's partnership with ServiceNow enhances the platform's workflow technology, ensuring robust performance and scalability.
Why It's Important?
The introduction of Assure Smart Apps is significant for the insurance industry as it addresses common challenges faced by brokers, customers, and advisors. By enabling insurers to adopt AI-driven solutions efficiently, the suite helps accelerate growth while managing costs and complexity. This innovation is expected to streamline business processes, reduce process design time by approximately 80%, and allow insurers to innovate at their own pace without disrupting existing operations. As a trusted partner for 21 of the top 25 insurers, DXC's new offering could lead to increased revenue and reduced operational costs across the industry.
What's Next?
Insurers are likely to explore the implementation of Assure Smart Apps either individually or as part of bundled Smart Solutions tailored to specific business needs. The modular approach allows insurers to extend capabilities or transform operations for the future. As the industry continues to embrace AI and automation, DXC's solutions may set a precedent for other technology providers to develop similar offerings, potentially leading to widespread adoption of AI-driven processes in insurance.
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