What's Happening?
Synechron has acquired Calitii, a London-based IT consultancy, to enhance its ServiceNow capabilities. This acquisition is part of Synechron's strategy to lead the ServiceNow partner market, complementing
previous acquisitions of RapDev in the US and Waivgen in India. ServiceNow is a cloud-based CRM platform that automates digital workflows, improving operations and customer experiences. Calitii's expertise in implementing ServiceNow for major banks will bolster Synechron's offerings, particularly in the financial services sector. The acquisition aims to integrate AI into essential operations, expanding Synechron's reach into new industries.
Why It's Important?
The acquisition of Calitii by Synechron highlights the increasing demand for ServiceNow capabilities in the professional services industry. As businesses seek to streamline operations and enhance customer experiences, ServiceNow's platform becomes crucial. Synechron's strategic expansion positions it as a leader in providing comprehensive ServiceNow solutions, particularly in financial services. This move reflects the growing importance of digital transformation and AI integration in maintaining competitive advantage across various sectors, including healthcare, energy, and utilities.
What's Next?
Synechron plans to leverage the combined expertise of Calitii, RapDev, and Waivgen to build the largest financial services-focused ServiceNow practice globally. The company will continue to explore opportunities to expand its ServiceNow capabilities, potentially leading to further acquisitions or partnerships. As Synechron integrates AI into its offerings, it may develop new solutions tailored to specific industry needs, driving innovation and efficiency in digital workflows.
