American Airlines Ordered to Pay $9.6 Million for Protocol Failure in Stroke Incident

What's Happening?

A federal jury in San Jose has ruled that American Airlines must pay $9.6 million in damages for failing to adhere to its own medical emergency protocols during a flight. The incident involved Jesus Plasencia, a 67-year-old chef from Watsonville, California, who suffered two strokes while traveling from Miami to Madrid in November 2021. Despite his wife's pleas for medical assistance, the flight crew did not divert the flight or provide immediate medical help, leading to a significant delay in treatment. Plasencia was hospitalized in Spain and remains dependent on intensive care and rehabilitation. The jury found American Airlines liable under the Montreal Convention, an international treaty governing air travel.

Why It's Important?

This ruling underscores the critical importance of adhering to medical emergency protocols in the airline industry. The decision highlights potential liabilities airlines face when failing to provide adequate care during emergencies, which can have severe consequences for passengers' health. The case may prompt airlines to review and strengthen their emergency response procedures to avoid similar legal repercussions. It also raises awareness about passenger rights and the responsibilities of airlines under international treaties, potentially influencing future policy and operational standards in the industry.

What's Next?

American Airlines has expressed disagreement with the jury's verdict and is evaluating its next steps, which may include an appeal. The case could lead to increased scrutiny of airline emergency protocols and potentially inspire regulatory changes to ensure passenger safety. Other airlines may also reassess their procedures to mitigate risks of similar incidents. The outcome of any appeals or further legal actions will be closely watched by industry stakeholders and could set a precedent for handling medical emergencies in aviation.