What's Happening?
Corporate Travel Management (CTM) has been recognized as the 'Leading Travel Management Company 2025' in both Australia and New Zealand at the World Travel Awards. The awards ceremony, held at the InterContinental Grand Stanford Hong Kong, celebrates excellence in the global travel and tourism industry. CTM's New Zealand general manager, David McKellar, expressed pride in the company's recognition, highlighting their 40-year history in New Zealand and commitment to understanding regional needs. Jo Sully, CEO AU/NZ, noted CTM's success in new business wins and customer retention, attributing it to efficiencies in automation and AI that enhance customer service.
Why It's Important?
The recognition of CTM as a leading travel management company underscores the importance of innovation and customer service in the travel industry. By leveraging automation and AI, CTM has improved customer satisfaction, which is crucial in a competitive market. This award not only boosts CTM's reputation but also sets a benchmark for other companies in the industry. The focus on local expertise and customer dedication highlights the growing trend of personalized service in travel management, which can lead to increased customer loyalty and business growth.
