What's Happening?
Daniel Werfel, former IRS Commissioner and Senior Fellow at the Johns Hopkins University School of Government and Policy, is advocating for a strategy he calls 'relentless incrementalism' to drive government change. This approach contrasts with the 'shock
and awe' or 'chainsaw' methods often seen in government, which he argues are prone to failure due to a lack of strategy and risk consideration. Werfel's method emphasizes making continuous, small improvements that deliver tangible value to taxpayers at each step, rather than attempting large-scale, immediate overhauls. He suggests that while the 'chainsaw' approach is loud and creates a perception of action, incrementalism, though quieter, allows for strategic planning, risk management, and sustained progress. He applies this concept to modern challenges like the deployment of artificial intelligence in government, proposing that agencies should initially aim for partial productivity gains to study risks and integrate human workforces effectively, rather than seeking immediate maximum efficiency.
Why It's Important?
Werfel's 'relentless incrementalism' offers a pragmatic alternative to the often-disruptive and sometimes ineffective attempts at government reform. In the U.S. context, where public frustration with bureaucratic inefficiencies is common, this approach could lead to more sustainable and successful improvements in public services. By focusing on delivering incremental value, it can help rebuild public trust and demonstrate progress without the long waiting periods associated with massive overhauls. For federal agencies, particularly those grappling with integrating new technologies like AI, this strategy provides a framework for responsible innovation, allowing for the assessment and mitigation of risks while still achieving significant productivity gains. This measured approach is crucial for maintaining operational stability and ensuring that technological advancements serve the public good without unintended negative consequences.
What's Next?
The concept of 'relentless incrementalism' could influence how U.S. government agencies approach modernization and reform, particularly in areas like digital services and AI adoption. Leaders within federal organizations may consider implementing this strategy to manage complex projects, ensuring that each phase delivers measurable benefits and allows for continuous learning and adaptation. This could lead to a shift in project management methodologies within government, prioritizing iterative development and stakeholder engagement over rigid, long-term plans. Furthermore, the discussion around this approach might encourage a re-evaluation of how government success is measured, moving beyond grand pronouncements to acknowledge and celebrate consistent, smaller-scale improvements that collectively lead to significant transformation.
Beyond the Headlines
Werfel's framework extends beyond mere project management; it speaks to a fundamental philosophy of governance and leadership. The idea that progress can be achieved through consistent, deliberate steps, even if less dramatic, challenges the prevailing political narrative that often favors bold, immediate action. This approach could foster a culture of continuous improvement and adaptability within government, which is essential in a rapidly changing world. It also highlights the importance of effective 'governance' in decision-making, suggesting that optimizing for progress, even if it means mild dissatisfaction among stakeholders, is more effective than striving for universal consensus. This perspective could lead to more decisive and impactful leadership, particularly in times of crisis or significant technological disruption, by prioritizing tangible outcomes over political expediency or internal harmony.
