What's Happening?
Kyndryl has introduced new agentic AI services designed to support workforce strategy development and enhance customer experience. These services leverage the Kyndryl Agentic AI Framework to facilitate organizational change management and redefine work processes.
The initiative aims to prepare enterprises for the AI era by reskilling workforces and redesigning business processes to integrate AI effectively.
Why It's Important?
Kyndryl's launch of agentic AI services is crucial as it addresses the growing need for businesses to adapt to AI-driven changes. By focusing on workforce transformation and customer experience, Kyndryl is positioning itself as a leader in AI integration. This move is expected to provide companies with a competitive advantage, enabling them to leverage AI for improved efficiency and innovation. It highlights the importance of proactive change management in achieving successful AI adoption.
