What's Happening?
Amae Health, a psychiatry-led, tech-enabled outpatient care provider, has been awarded the 2025 Best in Business award for Patient Engagement & Experience by Modern Healthcare. This recognition highlights organizations that drive innovation and excellence
in the healthcare sector. Amae Health is noted for its unique approach to treating severe mental illness (SMI) by integrating hospitality-driven service principles and advanced technology into its care model. The organization has developed a clinic design in collaboration with leaders from the health and wellness hospitality sector, emphasizing dignity, respect, and humanity. Amae Health's model includes a proprietary AI-powered clinical platform that enhances patient experience by providing real-time insights and reducing administrative burdens for clinicians. This approach has resulted in a 79% patient engagement rate, significantly higher than the national average, and a Member Net Promoter Score of 89.
Why It's Important?
The recognition of Amae Health by Modern Healthcare underscores the growing importance of patient engagement and experience in the healthcare industry. By adopting a hospitality-driven approach and leveraging technology, Amae Health sets a new standard for mental health care, particularly for the underserved population with severe mental illness. This model not only improves patient outcomes but also enhances operational efficiency, allowing clinicians to focus more on patient care. The success of Amae Health's approach could influence other healthcare providers to adopt similar models, potentially transforming the landscape of mental health care in the U.S. and improving the quality of life for millions of Americans.
What's Next?
Amae Health plans to release new patient-facing tools later this year to further enhance engagement and continuity of care. These developments are expected to strengthen the organization's ability to provide comprehensive support to its members. As Amae Health continues to innovate, it may attract attention from other healthcare providers and policymakers interested in replicating its successful model. The ongoing evolution of Amae Health's services could lead to broader changes in how mental health care is delivered across the country, potentially influencing policy decisions and funding allocations in the mental health sector.
