What's Happening?
Great Wolf Lodge has announced the appointment of Jordan Austin-Harris as the new general manager of its Webster, Texas location. Austin-Harris brings over 25 years of experience in the hospitality industry, having previously held significant roles at Aimbridge, Evolution, and Westmont Hospitality Groups. Since January 2024, she has served as the general manager of Great Wolf Lodge Southern California, where she was responsible for overseeing operations and enhancing guest experiences. Austin-Harris will be relocating to Webster with her family to take on her new role. The Webster location, which opened in August 2024, is known for its immersive guest experiences, and Austin-Harris is expected to further enhance the lodge's offerings and team performance.
Why It's Important?
The appointment of Jordan Austin-Harris as general manager is significant for Great Wolf Lodge as it seeks to strengthen its leadership team and enhance guest experiences at its Webster location. Her extensive experience in revenue management and growth in challenging markets is expected to contribute positively to the lodge's operations. This move is part of Great Wolf Lodge's broader strategy to maintain its reputation for providing exceptional family-friendly experiences. The leadership change could also impact the local economy in Webster, Texas, by potentially increasing tourism and creating job opportunities.
What's Next?
As Jordan Austin-Harris assumes her new role, she is expected to implement strategies that will enhance the guest experience and operational efficiency at Great Wolf Lodge Webster. Her leadership will likely focus on maintaining high standards of service and possibly introducing new attractions or services to attract more visitors. The local community and stakeholders in the hospitality industry will be watching closely to see how her leadership impacts the lodge's performance and reputation.
