What's Happening?
A recent report by Aflac highlights a significant gap between employer perceptions and employee satisfaction regarding benefits offerings. The 2025-2026 benefits trend report reveals that while 75% of employers
believe their workforce is content with the benefits provided, only 65% of employees agree. A key area of misunderstanding is communication; 37% of employees express a desire to speak with a real person during benefits enrollment, yet only 28% of employers offer this option. Additionally, 32% of employees want one-on-one access to a benefits consultant, but this is only available from 28% of employers. The report also uncovers that employers are out of touch with employee concerns about medical expenses, with 78% of employers believing their employees can manage these costs, while 44% of employees report they cannot cover $1,000 in unexpected health expenses.
Why It's Important?
The findings from Aflac's report underscore the need for employers to reassess how they communicate and manage benefits offerings. The discrepancy between employer assumptions and employee realities could lead to dissatisfaction and decreased morale among workers. As benefits are a critical component of employee compensation and satisfaction, improving communication and accessibility could enhance employee retention and productivity. The report suggests that year-round education and clear communication about benefits could bridge this gap, potentially leading to a more satisfied and informed workforce. This is particularly crucial as nearly 70% of employees express a desire for more information, especially during enrollment periods.
What's Next?
Employers may need to reevaluate their benefits communication strategies to better align with employee needs. This could involve increasing the frequency of benefits communication throughout the year and providing more personalized support during enrollment periods. As the demand for online management of benefits grows, particularly among younger generations, companies might also consider enhancing their digital platforms to facilitate easier access to benefits information. These steps could help employers better meet employee expectations and improve overall satisfaction with benefits offerings.
