What is the story about?
What's Happening?
Doug Kennedy is set to host a webcast focused on creating extraordinary hospitality encounters. Scheduled for September 19, the 40-minute session aims to provide actionable insights for hospitality professionals. The webcast will emphasize the importance of micro hospitality moments and guest loyalty, encouraging participants to deliver personalized gestures of hospitality. Kennedy's training is renowned in the lodging industry, and this session is designed to help attendees enhance their service skills across various sectors, including hotel spa services.
Why It's Important?
The hospitality industry is increasingly competitive, with guest experiences playing a crucial role in customer retention. Kennedy's webcast offers valuable training that can help professionals differentiate their services and foster guest loyalty. By focusing on personalized hospitality, businesses can improve their reputation and potentially increase revenue. The training is particularly relevant as generative AI influences online guest reviews, making authentic interactions more critical than ever.
What's Next?
Participants can register for the webcast and access recordings for future reference. The training is complimentary, thanks to sponsorships, and additional sessions are planned, including hotel spa reservations sales training and tips for remote sales presentations. These sessions aim to equip hospitality professionals with skills to adapt to evolving industry demands.
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