What's Happening?
Franck Droin, General Manager at Mandarin Oriental, Macau, emphasizes his leadership philosophy centered around luxury service and community impact. Droin is committed to creating unforgettable experiences for guests and empowering staff to engage in meaningful projects that benefit the local community. His approach reflects a dedication to excellence in service and a belief in the positive impact of hospitality on society.
Why It's Important?
Droin's leadership style highlights the evolving priorities in the hospitality industry, where luxury service is increasingly intertwined with social responsibility. By focusing on community engagement and staff empowerment, Droin sets a precedent for other leaders in the industry to follow. This approach not only enhances guest experiences but also contributes to sustainable business practices and community development.
