What's Happening?
Aflac's 2025-2026 benefits trend report highlights a disconnect between employers and employees regarding benefits satisfaction. While 75% of employers believe their workforce is satisfied, only 65% of employees agree.
The report reveals that employees prefer personal interaction for benefits enrollment, with 37% wanting to talk to a real person. Employers are also out-of-touch with employee concerns about medical bills, as many workers struggle to cover unexpected health expenses.
Why It's Important?
The findings underscore the importance of effective communication and personalized support in employee benefits programs. Employers may need to reassess their strategies to improve satisfaction and address financial concerns. This shift could impact HR practices and influence public policy on healthcare and employee welfare. Understanding employee preferences is crucial for fostering a supportive work environment and enhancing overall productivity.
