What's Happening?
Doug Kennedy, a renowned hospitality trainer, is hosting a webcast focused on hotel spa reservations sales training. Scheduled for October 17, the 40-minute session targets spa reception desk teams at hotels and resorts, offering insights into sales and hospitality training. The webcast aims to enhance the skills of spa desk staff, transforming them from polite order-takers to proactive sales agents. Participants will learn techniques for upselling and cross-selling, using telephone hospitality skills, and personalized email writing to connect with customers. The training emphasizes the importance of first impressions in driving spa sales and overall hotel revenue.
Why It's Important?
As wellness travel gains popularity, the role of spa reception desk staff becomes increasingly crucial in shaping guest experiences and driving hotel revenue. Doug Kennedy's training addresses the need for effective communication and sales techniques, helping staff maximize revenue per spa visit. By equipping spa desk teams with the skills to engage customers and recommend add-ons, the training supports both guest satisfaction and business growth. This initiative highlights the importance of continuous staff development in the hospitality industry, ensuring that employees can adapt to changing market demands and enhance service quality.
What's Next?
The webcast is part of a series sponsored by Travel Outlook and Track Hospitality Software, offering complimentary admission to participants. Recordings of previous webcasts are available on KTN's YouTube channel and podcast platforms. The training series will continue with topics such as hotel sales presentation tips and using the Value Pyramid model to sell guest experiences. These sessions aim to provide comprehensive training for various roles within the hospitality industry, supporting workforce development and operational excellence.
