What is the story about?
What's Happening?
TravelManagers recently concluded its National Conference with a gala awards night in Bali, recognizing the achievements of personal travel managers (PTMs) and partner suppliers. Emma Lucas was named Personal Travel Manager of the Year for 2024/25, while Joel Webb received the New PTM of the Year award. The Above and Beyond Award was shared by Karen Christie and Rebecca Harrison for their exceptional service. The PTM Choice Award went to Rachael Portelli, and Vietnam Travel & Tours was named Partner Supplier of the Year. Carli Byrne received the Barry Mayo Spirit Award, celebrating her contribution to TravelManagers' culture. The event also acknowledged long-serving PTMs and staff, including Lisa Metzl, who marked her 20-year anniversary.
Why It's Important?
The awards night highlights the dedication and excellence within the travel industry, particularly among personal travel managers who play a crucial role in customer service and business growth. Recognizing these achievements fosters a sense of community and motivation among industry professionals, encouraging continued innovation and service excellence. The awards also underscore the importance of partnerships with suppliers, which are vital for delivering comprehensive travel experiences. Celebrating long-term service milestones reinforces loyalty and stability within the organization, contributing to its sustained success.
What's Next?
TravelManagers will likely continue to build on the momentum from the awards night by enhancing its network of PTMs and strengthening supplier relationships. The recognition of outstanding service and dedication may inspire other PTMs to strive for excellence, potentially leading to improved customer satisfaction and business growth. The organization may also focus on expanding its reach and influence in the travel industry, leveraging the achievements of its award winners to attract new clients and partners.
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