What's Happening?
An investigation into Optus' emergency call system has uncovered significant delays in re-routing calls to alternative networks, a process known as 'camp-on'. The review, led by Dr. Kerry Schott, found that emergency calls could take 40-60 seconds to connect,
which is problematic in urgent situations. This delay affects both Apple and Samsung devices and is attributed to outdated system standards and network settings. The review suggests that the current triple zero system, designed during the 2G and 3G eras, may not be compatible with modern network and device capabilities. The findings have prompted calls for an immediate review and update of the emergency call system.
Why It's Important?
The delay in emergency call connections poses a significant risk to public safety, as individuals in distress may hang up before their call is successfully re-routed. This issue highlights the need for technological updates in critical infrastructure to keep pace with advancements in mobile technology. The findings could lead to increased pressure on the government to modernize the emergency call system, ensuring faster and more reliable connections. This situation underscores the importance of maintaining robust and up-to-date emergency services to protect public welfare.
What's Next?
The government and telecommunications industry are expected to investigate the technical issues identified in the review and consider potential updates to the triple zero system. This may involve revising network settings, updating regulations, and exploring the integration of data services into emergency call protocols. Stakeholders, including device manufacturers and network providers, may need to collaborate to address the identified delays and improve overall system performance. Public awareness campaigns may also be necessary to inform the community about the current limitations and ongoing improvements.
