What's Happening?
Disney has implemented changes to its Disability Access Service (DAS) program at its California and Florida theme parks, which has led to a federal lawsuit and shareholder proposal. The DAS program allows
disabled visitors to skip long lines by making online reservations for rides. However, Disney has narrowed eligibility to primarily include guests with developmental disabilities such as autism. This change has sparked criticism from disabled visitors who argue the policy is too restrictive. Disney contends that the changes were necessary due to past abuses and a significant increase in DAS pass holders. The company maintains that it provides various accommodations for disabled visitors, but some individuals feel the new criteria unfairly exclude them.
Why It's Important?
The controversy surrounding Disney's DAS program highlights the ongoing challenges in balancing accessibility with operational efficiency at major attractions. The legal and shareholder actions against Disney could have broader implications for how companies accommodate disabled individuals. If Disney is forced to revise its policies, it may set a precedent for other theme parks and public venues, potentially leading to more inclusive practices. The outcome of this dispute could affect Disney's reputation and influence its relationship with disabled communities, impacting park attendance and shareholder confidence.
What's Next?
A shareholder proposal has been submitted, calling for an independent review of Disney's disability policies. Disney plans to block this proposal, arguing it misrepresents the reasons for attendance decline and constitutes micromanagement. The federal lawsuit in California will continue to challenge the DAS program changes. The resolution of these legal and corporate governance issues will determine whether Disney will need to adjust its policies or face further scrutiny. Stakeholders, including advocacy groups and shareholders, will be closely monitoring the developments.
