What's Happening?
Aflac's 2025-2026 benefits trend report reveals a disconnect between employers and employees regarding benefits satisfaction. While 75% of employers believe their workforce is satisfied with benefits,
only 65% of employees agree. The survey highlights a desire for personal interaction during benefits enrollment, with many employees preferring to speak with a real person or benefit consultant. Additionally, there is a significant gap in understanding medical bills, with many employees unable to cover unexpected health expenses.
Why It's Important?
The findings underscore the importance of effective communication and personalized support in benefits enrollment. Employers may need to reassess their strategies to ensure employees understand and utilize their benefits effectively. Addressing these gaps can improve employee satisfaction, reduce financial stress, and enhance overall productivity. The report suggests that year-round education and clear communication can bridge the gap between benefit offerings and employee needs.
What's Next?
Employers may consider implementing more personalized support options, such as one-on-one consultations and year-round communication initiatives. By enhancing the accessibility and understanding of benefits, employers can improve employee engagement and satisfaction. The focus on personal interaction may lead to changes in how benefits are communicated and delivered.
Beyond the Headlines
The desire for personal interaction reflects broader trends in employee expectations, where personalized and accessible support is increasingly valued. This shift may influence how companies approach benefits communication and employee engagement strategies.
