What's Happening?
A TikTok user, Brooke, who works as a car buyer for her family's dealership, shared her frustrations with the General Motors (GM) online ordering system. In a video posted on August 15, Brooke demonstrated the limitations she faces when trying to order Chevrolet and Cadillac vehicles. She highlighted the constraints in the GM Order Workbench, which prevent her from building certain popular models with desired features. Brooke's video showed the search results for a 2026 Chevrolet Equinox, revealing options like the LT with safety and tech packages, and the RS model, but noted that some configurations are unavailable due to constraints. This issue is compounded by the national and placed quantity fields, which indicate how many vehicles are being built with specific features, often leaving her dealership without allocations. Brooke's experience resonated with viewers familiar with the GM ordering process, who shared similar frustrations in the comments.
Why It's Important?
The challenges faced by Brooke in ordering GM vehicles online reflect broader issues within the automotive industry, particularly in supply chain management and customer satisfaction. The constraints in vehicle configurations can lead to delays and dissatisfaction among consumers and dealerships, impacting sales and brand loyalty. As the automotive industry continues to evolve with technological advancements and changing consumer preferences, manufacturers like GM must address these ordering inefficiencies to remain competitive. The frustrations expressed by Brooke and others highlight the need for improved transparency and flexibility in the ordering process, which could enhance customer experience and streamline operations for dealerships.
