What is the story about?
What's Happening?
Soul Machines has launched the Workforce Connect App, designed to integrate its Digital Workers with the ServiceNow AI Platform. This app aims to humanize automated enterprise workflows by enabling emotionally intelligent AI agents to handle complex tasks across various sectors, including customer service, sales, HR, and healthcare. The integration allows businesses to deploy AI agents that can collaborate with humans, enhancing service delivery and operational efficiency. The app is available on the ServiceNow Store, marking a significant step in Soul Machines' mission to humanize AI for enterprise use.
Why It's Important?
The introduction of the Workforce Connect App signifies a shift towards more empathetic and human-like AI interactions in enterprise settings. By integrating AI agents with existing workflows, businesses can improve customer and employee engagement, leading to increased productivity and satisfaction. This development highlights the growing importance of AI in transforming business operations and delivering tangible ROI. Companies that adopt such technology can benefit from streamlined processes and enhanced service delivery, positioning themselves for success in a competitive market.
What's Next?
Soul Machines plans to showcase the capabilities of the Workforce Connect App at the ServiceNow Global Partner Ecosystem Summit. This event will provide insights into ServiceNow's long-term AI strategy and offer opportunities for businesses to explore the app's potential. As AI continues to evolve, companies may increasingly rely on emotionally intelligent AI agents to drive business transformation and improve operational outcomes. The focus will be on leveraging AI to create more engaging and efficient workflows, ultimately enhancing the overall enterprise experience.
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