What's Happening?
Australian airports are gearing up for a record-breaking Christmas travel season, with millions of passengers expected to pass through major hubs like Sydney, Melbourne, and Brisbane. However, recent data
from PagerDuty's 2025 Australian State of Service Report indicates that digital outages could pose significant challenges during this peak period. One in four Australians experienced travel-related system failures in the past year, and 31% anticipate an increase in outages over the next 12 months. As travelers become less forgiving of digital downtime, airlines and booking platforms face mounting pressure to ensure reliability and build trust.
Why It's Important?
The anticipated surge in holiday travel underscores the critical need for robust digital infrastructure in the aviation industry. As passenger expectations for seamless travel experiences grow, airlines and airports must prioritize technological investments to prevent disruptions. The decline in trust towards airlines, as evidenced by a 22% year-on-year drop, highlights the urgency for industry-wide improvements. Addressing these challenges is essential not only for maintaining customer satisfaction but also for safeguarding the industry's reputation and financial stability during peak travel periods.
