What's Happening?
Jason Seng, People Consulting Partner at EY in Singapore, emphasizes the importance of aligning people, purpose, and capability to maintain agility during digital and AI-driven transformations. Seng highlights
the need for technology to serve people, ensuring strategic decisions remain human-led, guided by judgment, empathy, and context. He discusses the transformative impact of AI on business operations and talent management, advocating for continuous learning and a culture of experimentation and innovation. Seng also stresses the importance of diversity and inclusion in decision-making to foster resilience and adaptability.
Why It's Important?
The emphasis on human-centric digital transformation is crucial as organizations navigate rapid technological changes. By prioritizing people and purpose, businesses can enhance their resilience and competitiveness in a digital economy. This approach helps mitigate risks associated with over-reliance on technology and ensures that innovation aligns with organizational values. Companies that invest in digital fluency and inclusive practices are better positioned to attract and retain talent, driving long-term growth and sustainability.
What's Next?
Organizations are expected to continue investing in digital fluency and upskilling programs to adapt to evolving business models. Leaders will need to balance technological advancements with human-centered strategies, fostering a culture of continuous improvement and inclusivity. As AI and automation reshape industries, companies must prioritize ethical standards and employee well-being to maintain trust and engagement.
Beyond the Headlines
The shift towards human-centric digital transformation raises ethical considerations regarding AI use and data privacy. Organizations must navigate these challenges while ensuring equitable access to technology and opportunities for all employees. This approach can lead to long-term cultural shifts, promoting a more inclusive and resilient workforce.
