Hospitality Industry Explores AI's Role in Human Resource Management

What's Happening?

The hospitality industry is examining the impact of artificial intelligence (AI) on human resource management (HRM), focusing on how AI can transform traditional HR functions. Linchi Kwok, a professor at Cal Poly Pomona, emphasizes the need for responsible and ethical AI use in HR. The research identifies key areas across the employee lifecycle where AI can enhance HR practices, such as talent acquisition, onboarding, training, retention, and offboarding. The study calls for academia-industry collaboration to address pressing research questions and ensure AI strengthens the human side of HR. The goal is to prepare organizations and HR professionals for an AI-empowered workplace, addressing challenges like workforce forecasting, diversity, inclusion, and employee well-being.

Why It's Important?

AI's integration into HRM has the potential to revolutionize how organizations manage their workforce, offering efficiencies in recruitment, training, and employee engagement. However, it also raises concerns about fairness, transparency, and the preservation of human connection in HR processes. The research highlights the importance of developing governance frameworks and compliance protocols to responsibly integrate AI into HR decision-making. By fostering collaboration between academia and industry, the hospitality sector can address labor shortages and enhance HR practices, ensuring AI contributes positively to employee experiences and organizational success.

What's Next?

The study advocates for continued research and collaboration to explore AI's role in HRM further. Organizations may begin implementing AI-driven tools for various HR functions, while researchers focus on developing ethical guidelines and best practices. The hospitality industry is likely to see increased investment in AI technologies, aiming to balance automation with human interaction. Future research may explore AI's impact on employee satisfaction, diversity initiatives, and strategic HR functions, contributing to a more sustainable and inclusive workplace.