What is the story about?
What's Happening?
CVS Health has opened a new Workforce Innovation and Talent Center (WITC) in Fort Worth, Texas, in partnership with Fort Worth Housing Solutions. The center aims to address the healthcare industry's shortage of skilled workers by offering no-cost training for roles such as pharmacy technician, customer service associate, and call center representative. The training is conducted in a simulated retail environment to mirror real-world conditions, providing a direct pathway to employment within CVS Health. The initiative also includes collaboration with community partners like Goodwill, Easterseals, and United Way.
Why It's Important?
The healthcare industry is facing a growing shortage of skilled workers, which impacts the quality and accessibility of healthcare services. By providing free training and creating pathways to employment, CVS Health is helping to build a talent pipeline that can meet the industry's demands. This initiative not only supports economic mobility for individuals but also strengthens the healthcare workforce, ensuring better service delivery and patient care.
What's Next?
The Workforce Innovation and Talent Center will continue to expand its programming and partnerships to enhance career advancement opportunities. Supported by Aetna, the Community Resource Center will provide additional resources such as health education and benefit navigation assistance. Health screenings are planned to be added later in 2025, further supporting community health and wellness.
Beyond the Headlines
CVS Health's investment in workforce development reflects a broader commitment to community support and economic empowerment. By investing in affordable housing and community redevelopment, CVS Health is addressing social determinants of health and creating a more equitable healthcare system.
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