What's Happening?
The Indonesian Ministry of Trade recorded 7,887 consumer reports in 2025, with 99% related to online transactions. The Directorate General of Consumer Protection and Trade Order (PKTN) handled 7,853 of these reports, which included complaints about electronic
goods, motor vehicles, and tourism services. The Ministry noted a significant increase in the value of transactions involved in complaints, reaching IDR 18.19 billion, a 379% rise from the previous year. This surge indicates a growing consumer empowerment index, as more consumers are voicing their issues through official channels. The Ministry collaborates with other institutions to resolve these complaints effectively.
Why It's Important?
The increase in consumer complaints, particularly from online transactions, highlights the challenges of consumer protection in the digital marketplace. As e-commerce grows, so do the complexities of ensuring fair practices and resolving disputes. The Ministry's efforts to address these complaints reflect a commitment to consumer rights and the need for robust mechanisms to handle grievances. This trend also suggests a shift in consumer behavior, with more individuals willing to assert their rights, potentially leading to stronger consumer protection policies and improved business practices.
