What's Happening?
The Australian Travel Industry Association (ATIA) has successfully lobbied to exclude travel agents from the Federal Government's proposed Aviation Ombudsman scheme. This decision prevents agents from incurring an estimated $40–$100 million in additional regulatory and compliance costs. Consumers booking through agents will continue to receive protections similar to those booking directly. ATIA's advocacy involved submissions, Senate inquiry evidence, and discussions with government officials. The Association's Accredited framework, offering free mediation services, was recognized as sufficient for consumer protection. ATIA CEO Dean Long emphasized the importance of a united industry voice in achieving this outcome.
Why It's Important?
The exclusion of travel agents from the Aviation Ombudsman scheme represents a significant financial relief for the industry, allowing businesses to avoid substantial compliance costs. This decision highlights the effectiveness of industry advocacy and the value of collective action in influencing government policy. By maintaining existing consumer protections, the travel industry can continue to operate without additional regulatory burdens. The outcome reinforces the importance of industry associations in representing and defending the interests of their members, potentially encouraging more businesses to join ATIA.
What's Next?
ATIA plans to engage in further consultations to ensure the exclusion is formally enshrined in law. The Association may continue to advocate for policies that benefit its members and the broader travel industry. Travel agents can focus on business growth and consumer service without the added financial pressure of compliance costs. The decision may prompt other industry sectors to consider similar advocacy efforts to influence government policy.
