What's Happening?
+impact, Serco's advisory business, has appointed Jacqui Johnson as its new Aviation Partner. This strategic move aims to bolster the company's aviation leadership and expertise on a global scale. Johnson brings over 38 years of experience in the aviation industry, including roles in airport operations, consultancy, and executive leadership. Her career began with a work placement at Southampton Airport, followed by an MSc in Airport Planning at Loughborough University. She has held senior consultancy roles since 2007, contributing to industry strategy focused on sustainable growth and passenger experience. Johnson will initially focus on the UK aviation sector, leveraging +impact's global experience in delivering guest experience solutions for major international airports, such as Dubai Airports.
Why It's Important?
The appointment of Jacqui Johnson as Aviation Partner at +impact is significant for the aviation industry, particularly in the UK. Her extensive experience and leadership in aviation consultancy are expected to drive sustainable growth and enhance passenger experiences at airports. This move aligns with +impact's strategy to expand its influence and capabilities globally, offering comprehensive solutions to aviation clients. Johnson's role will be crucial in helping airports and aviation organizations adapt to evolving passenger expectations and achieve lasting impact. Her expertise in operational management, air traffic control, and emergency services will be instrumental in supporting client strategic growth.
What's Next?
Jacqui Johnson's initial focus will be on the UK aviation sector, where she will work to extend +impact's expertise in guest experience solutions to areas such as operational management and resilience. Her appointment is expected to strengthen +impact's ability to help airports respond to changing passenger expectations and deliver sustainable growth. As +impact continues to grow globally, Johnson's leadership will be key in achieving these objectives. The company anticipates that her deep knowledge of the aviation sector will bring significant value to its clients, enhancing their ability to deliver best-in-class passenger experiences.
Beyond the Headlines
Johnson's appointment may also influence broader industry trends, particularly in terms of sustainable growth and innovation in passenger experience. Her role on the British Aviation Board highlights her commitment to shaping industry strategy, which could lead to long-term shifts in how airports and aviation organizations approach growth and customer service. The emphasis on sustainability and innovation could drive new standards and practices within the industry, potentially impacting regulatory frameworks and operational models.
