What is the story about?
What's Happening?
The Internal Revenue Service's Independent Office of Appeals has initiated a two-year pilot program aimed at increasing taxpayer awareness and utilization of post-appeals mediation (PAM). This program allows taxpayers to request mediation after an unsuccessful appeals proceeding, where parties engage in an accelerated session to negotiate a resolution. The IRS is committed to offering Alternative Dispute Resolution programs as a cost-effective option for resolving cases, improving taxpayer experience, and optimizing IRS resources. The PAM sessions, typically lasting one day, are facilitated by an appeals mediator with no connection to the case, with taxpayers having the option to provide their own co-mediator.
Why It's Important?
The pilot program represents a strategic move by the IRS to streamline dispute resolution processes, potentially reducing the time and resources spent on prolonged appeals. By enhancing the visibility and accessibility of PAM, the IRS aims to improve taxpayer satisfaction and compliance, while also ensuring efficient use of government resources. This initiative could lead to more amicable resolutions and decrease the burden on the judicial system, benefiting both taxpayers and the IRS.
What's Next?
The IRS will monitor the outcomes of the pilot program to assess its effectiveness in increasing PAM usage and improving taxpayer experiences. Feedback from taxpayers, practitioners, and stakeholders will be crucial in refining the program. The IRS may consider further adjustments to its Alternative Dispute Resolution offerings based on the pilot's results.
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