What is the story about?
What's Happening?
Jean Mehers has been appointed as the new director of operations for Guernsey's Revenue Service. Her role will focus on improving customer service, following a backlog of tax repayments due to a system transition. Mehers, who previously worked as a customer services director at Barclays UK, will join the Revenue Service in November. Her appointment comes after the previous director role was divided to allow more focus on policy development. Mehers brings experience from her previous roles at Sainsbury's Bank, Legal & General, O2, and Tesco Mobile. She aims to create a values-led culture that respects both colleagues and customers, which she believes is essential for sustainable business performance.
Why It's Important?
The appointment of Jean Mehers is significant as it addresses the challenges faced by Guernsey's Revenue Service, particularly the backlog in tax repayments. This move is expected to enhance the efficiency and effectiveness of the service, benefiting taxpayers who have experienced delays. By focusing on customer service improvements, the Revenue Service aims to rebuild trust and ensure timely tax processing. This change could also serve as a model for other public service entities facing similar challenges, highlighting the importance of leadership in driving organizational improvements.
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