What's Happening?
Included Health, a virtual care and health navigation company, has introduced an AI assistant named Dot, designed to provide personalized health guidance to its members. Dot is part of Included Health's
efforts to offer an 'always-on, clinician-in-the-loop experience' by integrating AI with human clinical support. The AI assistant can answer questions about health benefits, find in-network providers, and offer light clinical guidance. It is trained on specific client data, including benefits and coverage details, to provide accurate and personalized assistance. Dot has been refined and scaled with some of the nation's largest employers, processing over ten billion AI tokens. The company plans to expand Dot's capabilities to include preventive screenings and better benefits utilization, aiming to engage at-risk individuals and support adherence to care plans.
Why It's Important?
The introduction of Dot by Included Health represents a significant advancement in the integration of AI within healthcare, particularly in preventive care and population health management. By leveraging AI, Included Health aims to improve healthcare outcomes and reduce costs for employers and health plans. The AI assistant's ability to provide personalized guidance and escalate to human clinicians when necessary ensures a balance between technology and human empathy. This development could lead to more efficient healthcare delivery, better patient engagement, and improved health outcomes. As AI continues to evolve, its role in healthcare is likely to expand, offering new opportunities for innovation and efficiency in the industry.
What's Next?
Included Health plans to explore the potential of expanding Dot's capabilities beyond its current scope, potentially offering the AI assistant directly to consumers. The company is also considering using AI for better insight generation to support population health efforts. As AI technology continues to advance, Included Health aims to leverage these developments to drive clinical engagement and improve healthcare delivery. The company's focus on combining AI with emotional intelligence and human clinical support positions it as a leader in the evolving landscape of AI-enabled healthcare.
